First, why do I need to apply for ITSS certification?
With the rapid development and deep application of information technology, the operation and maintenance service market is changing. The market competition is fierce, the cost is rising, and the industry profits are gradually decreasing. This is a common problem faced by the entire operation and maintenance service industry. In this context, most operation and maintenance service companies combine their own business positioning and continuously improve and enhance the operation and maintenance service capabilities according to market demand. However, due to the lack of industry best practices, the operation and maintenance service capacity building is more difficult and costly. It even increases the difficulty of choosing the direction of the future. The implementation of the operation and maintenance service capability maturity model of the enterprise can effectively improve the operation and maintenance service business of the enterprise, improve the quality of operation and maintenance services, provide high-satisfying services to customers, and promote the growth of operation and maintenance service enterprises and customers. ITSS is beneficial for the following companies engaged in O&M operations:
Traditional IT system integration enterprises: With the rapid development of China's informatization level in the 21st century, China's government enterprise units have basically completed large-scale informatization construction, and gradually turned to the system operation and maintenance stage, the traditional IT system integration enterprise integration business Beginning to shrink, how to transform the project-oriented business based on the IT system integration business into the service-oriented service-oriented business and obtain more sustainable service revenue from customers is a concern of these enterprises. Implementing the operation and maintenance service capability maturity model will enable enterprises to plan their own operation and maintenance service business, and build their own operation and maintenance service capability management system based on the operation and maintenance service business.
Traditional IT software companies: Traditional IT software companies sell software as their main business. However, with the development of information technology such as the Internet, software users are no longer limited to owning software, but want more in-depth application software. Integrate software into its own business management and development. For these enterprises, they should take the customer as the foothold, pay attention to the customer's needs, and transform the business into related services such as software operation and maintenance and data services.
IT operation and maintenance enterprises: At present, the IT operation and maintenance business market has a low barrier to entry, and customers have higher and higher requirements for the quality of operation and maintenance. However, more than 200 enterprises in the country have obtained the service level maturity level certificate, if the enterprise cannot Timely access to the O&M service capability maturity level certificate to provide customers with high-quality services is at a disadvantage in the fierce market competition.
Second, what benefits can be obtained from applying for ITSS?
Implementing the ITSS operation and maintenance service capability maturity level can achieve significant benefits in the following areas:
Promote the transformation of the operation and maintenance business: implement the operational service level maturity level, re-examine and plan the operation and maintenance business, and establish an operation and maintenance service capability management system based on the development of operation and maintenance services to enhance the added value of the operation and maintenance business. Promote the diversified development of the company's business.
Enhance the operation and maintenance business revenue: With the promotion and promotion of ITSS, more and more demand-side enterprises have begun to recognize ITSS certification and as a condition for selecting service providers, obtaining ITSS certification can bring more business to enterprises. Opportunity to get more service income.
Increasing corporate visibility: Although there are more than 200 units in ITSS certification, it is still a relatively small number compared to many information technology service companies in the country. Especially for the mainland, it is still a scarce Certification, through ITSS certification, can effectively enhance its own visibility in the industry, allowing customers to more confidently outsource operation and maintenance services to certified companies, so that they are more confident to provide high-quality services to customers.
Improve the efficiency of operation and maintenance services: By introducing ITSS, operation and maintenance service enterprises can be guided by the operation and maintenance service business objectives, establish a quantitative and process operation and maintenance service management system, analyze the operation and maintenance service process, and further improve the operation and maintenance service efficiency. Find room for improvement.
Reduce the cost of operation and maintenance services: By introducing ITSS, operation and maintenance service enterprises can establish the relationship between operation and maintenance services and operation and maintenance service costs, sort out the cost of operation and maintenance services, accurately grasp the use of operation and maintenance service resources, and balance resource allocation. Effectively reduce the cost of operation and maintenance services.
Promote enterprise innovation: Through the introduction of ITSS, employees will establish customer-oriented and service-oriented service awareness, and enhance employees' ability while inspiring employees to innovate services from a business perspective. For example, software R&D personnel will improve software development based on customer service. .
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Editor in charge：Shanghai Yue Fei Enterprise Management Consulting Co., Ltd.
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